Refund Police


We don’t like fake smiles, so if you’re not completely happy with your results, we will give you a 100% Refund*


Please contact us at,  to let us know.

We still want you to achieve the results you were hoping for, so we will work with you to come up with the best solution possible for your smile.

Our Smile Team is perfectly equipped to help you choose a more suitable product from our array of other teeth whitening options, that will work better for you 🙂

We offer a 100% refund guarantee for all IDOLUSTER brand products. If you don’t receive the expected results from your IDOLUSTER product, request a refund within 30 days of receiving your product, and one of our Smile Team members will help you with the process. If your treatment is unopened, and still in the condition you received it, you can also request a return or exchange for your product.

Refund Conditions

  • Refunds are limited to one per customer. Please be conscious of this if you place another order. In orders containing multiple products, we will authorise the refund for the product responsible for the issue.
  • Refunds must be requested within 30 Days of receiving your product.
  • Please note: The shipping process can be rough on some packages. We try to mitigate this as much as possible but in some cases, the packaging may take a knock or two while in transit. This in no way affects the quality or effectiveness of the product inside.